We Are Here For You - An Industry Insight From A Sales Viewpoint

Posted on Wednesday 07 December, 2022

OPINION

Dennise Austin, Business Development Manager for XLam NZ Ltd gives us an insight into our industry from a sales representative point-of-view.  Not just hers, but from the many sales professionals. Their roles encompass many things, whether it’s assisting you by ensuring the correct products/systems are specified, organizing project specific pricing, facilitating the logistics of getting the right product on site at the right time, ensuring the right applicators are installing the products specified, providing sustainability credentials or going to bat for you with council when you try some innovative design ideas. They Are Here For You.

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Five tips to make client complaints disappear

Posted on Friday 02 December, 2022

ADVICE

Client complaints, I don't want them, heck nobody does. I recently read an article in Carters Tradie Leader magazine that tackled this very issue. To recap, here are author Daniel Fitzpatrick's five tips that'll have those client complaints set sail for good.

1. Invest in your onboarding (and win back your time).
   Create a brief "how we work" guide, setting out your standards from the outset and something you can go through with every new client. ....

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